🛍️ Order & Account
Wondering if you need to chase up your order/delivery during sale? See here for order FAQ's, and your order/account settings
🎄 Why is my order delayed? Christmas
If your order was purchased during the Black Friday/Christmas season, please be aware that, due to the high volume of orders during the Christmas rush, there are significant global and national shipping delays beyond our control. As a result, your or
🎁 What are your last Christmas shipping dates?
For UK customers, make sure to place your order by the 20th December, 6pm latest.
Can I cancel my order?
Unfortunately, we are currently unable to cancel your order once it is confirmed.
I recently purchased my order during Black Friday sale, when should I expect my delivery?
We totally understand the excitement of placing an order during our big sales, especially when you’ve found something you love at a great price! But we also know that waiting, even just a day, can feel longer than it should. During sale periods, our
I have only received part of my order, where are the remaining items?
Due to locations at our warehouse, your order may arrive to you in multiple parcels/split shipments. To view your tracking for the remaining things, either keep an eye on your emails for your additional tracking numbers, or simply log into your accou
Can I update my shipping address?
If you have provided the incorrect delivery address when placing an order, you will be able to amend this yourself directly through your tracking link once your parcel is despatched.
I just placed an order, can I make changes?
Unfortunately, we are currently unable to change or cancel your order, once it is confirmed.
How will my order be packaged?
We send all of our clothing and trainers out in our branded The Sports Edit Mailer bags made from recycled paper.
I purchased an item at full price, it has now gone into sale. What can I do?
At the moment, we do not offer price adjustments to match past/future sale prices. However, you can return your item and place a new order at the current sale price through our free returns portal.
How do I create an account?
See here to create an account, or log in.
Will I receive an order confirmation?
Yes, as soon as you place a successful order via our website, you will receive an email confirmation from us to confirm the items you've purchased and order number for your reference.
I have forgotten my password, what should I do?
You can easily reset your password by clicking the "Forgot your password?" under the login field on the accounts page.
My order failed, but the money has been taken from my account, why?
If you know that your order sadly failed, but see a transaction with your bank still, do not worry. Sometimes when an order fails, it can take a couple of working days for your bank to receive confirmation of the failed payment, so they will present
How do I write a review?
20 days after placing your order you should receive an email from us requesting to leave any feedback you may have - good or bad!
What do I do if my item is faulty?
If you have received a damaged or faulty item, please get in touch with us via our contact us form prior to returning. Make sure to include your order number in your email, the item you believe to be faulty, and a photograph of the suspected fault. W
Can I pay over the phone?
We do not take payment over the phone.
Where can I find size and fit advice?
To give you as much information as possible to make a decision on the right size for you, we've created size guides for each of our brands. These also include our own fit recommendations based on customer feedback and our own experience of how the br