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The Sports Edit Help Centre

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Unfortunately, we are unable to cancel your order once it is confirmed. If you ordered the wrong item or size, you may process your order for a return once it is delivered to you.</span></p>

Unfortunately, we are currently unable to cancel your order once it is confirmed.

Can I cancel my order?

Order & Account

Return/Exchange Hub

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

I recently purchased my order during sale, when should I expect my delivery?

Can I update my shipping address?

I have only received part of my order, where are the remaining items?

I just placed an order, can I make changes?

I purchased an item at full price, it has now gone into sale. What can I do?

How do I create an account?

I have forgotten my password, what should I do?

Will I receive an order confirmation?

How will my order be packaged?

What do I do if my item is faulty?

My order failed, but the money has been taken from my account, why?

What payment methods do you accept?

How do I write a review?

Where can I find size and fit advice?

Can I pay over the phone?

When will my order arrive?

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Why have I not yet received my tracking link?

How do I track my order?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

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New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Where can I find size & fit advice?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

FAQ's

How do I earn points?

How do I redeem my points?

How do I join?

Do my loyalty points expire?

How much are points worth?

How do I refer a friend?

Rewards

Can I cancel my order?Updated a year ago