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The Sports Edit Help Centre

Have a question about your The Sports Edit order, a return or perhaps about when a product is coming back into stock? Find all the answers here in our Help Centre.

The Sports Edit Support & FAQ

Return/Exchange Hub

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

I recently purchased my order during sale, when should I expect my delivery?

Can I cancel my order?

Can I update my shipping address?

I have only received part of my order, where are the remaining items?

I just placed an order, can I make changes?

I purchased an item at full price, it has now gone into sale. What can I do?

How do I create an account?

I have forgotten my password, what should I do?

Will I receive an order confirmation?

How will my order be packaged?

What do I do if my item is faulty?

My order failed, but the money has been taken from my account, why?

What payment methods do you accept?

How do I write a review?

Where can I find size and fit advice?

Can I pay over the phone?

When will my order arrive?

Order & Account

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Why have I not yet received my tracking link?

How do I track my order?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Where can I find size & fit advice?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

FAQ's

How do I earn points?

How do I redeem my points?

How do I join?

Do my loyalty points expire?

How much are points worth?

How do I refer a friend?

Rewards

Need to know how to return your item? Find all return and exchange information here.

Wondering if you need to chase up your order/delivery during sale? See here for order FAQ's, and your order/account settings

Find out about your delivery, and shipping options here.

Curious about product lifespan, or brand warranties? See our TSE curated advice and tips here.

Have a question for us? See here for the answers to all your frequently asked queries.