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The Sports Edit Help Centre

Have a question about your The Sports Edit order, a return or perhaps about when a product is coming back into stock? Find all the answers here in our Help Centre.

The Sports Edit Support & FAQ

Start Your Return/Exchange

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

🎄 What is your extended Christmas returns policy?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

📦 Returns & Exchanges

🎄 Why is my order delayed? Christmas

🎁 What are your last Christmas shipping dates?

Can I cancel my order?

I recently purchased my order during Black Friday sale, when should I expect my delivery?

I have only received part of my order, where are the remaining items?

Can I update my shipping address?

I just placed an order, can I make changes?

How will my order be packaged?

I purchased an item at full price, it has now gone into sale. What can I do?

How do I create an account?

Will I receive an order confirmation?

I have forgotten my password, what should I do?

My order failed, but the money has been taken from my account, why?

How do I write a review?

What do I do if my item is faulty?

Can I pay over the phone?

Where can I find size and fit advice?

🛍️ Order & Account

When will my order arrive?

I recently purchased my order during sale, when should I expect my delivery?

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

How do I track my order?

Why have I not yet received my tracking link?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

🚚 Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

👟 Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

What payment methods do you accept?

FAQ's

Need to return your items? Find all return and exchange information here.

Wondering if you need to chase up your order/delivery during sale? See here for order FAQ's, and your order/account settings

Find out about your delivery, and shipping options here.

Curious about product lifespan, or brand warranties? See our TSE curated advice and tips here.

Have a question for us? See here for the answers to all your frequently asked queries.

All articles

Categories

📦 Returns & Exchanges

🛍️ Order & Account

🚚 Shipping & Delivery

👟 Product Care & Warranty Guide

FAQ's