FAQ's

Have a question for us? See here for the answers to all your frequently asked queries.

When will my order arrive?

This depends on your location and the shipment method you have chosen.

I purchased an item at full price, it has now gone into sale. What can I do?

I'm afraid to make things fair for all of our customers, we do not price match to past/current or future sale prices. To know when our sales begin to get the best deals, make sure to sign up to our newsletter which can be found at the bottom of our w

What happens if an item from my order is missing or out of stock?

If an item in your order is missing or out of stock, we will inform you about the situation. For items not shipped due to being out of stock, we will issue a refund for that specific item, and you should receive a separate confirmation about this ref

I've lost my return label/QR code, where can I find it?

If you cannot locate your return label, make sure to check the correct email inbox, it will be the same email associated with your order. You may also need to check your junk/spam folder, just in case it accidentally landed there. If you still have t

I forgot to use my promo code - what do I do?

All promo codes are to be applied to your basket or the checkout page. We are unable to honour discount codes after purchase, so make sure to not forget. If a promo code is forgotten, you will be able to use this in your next purchase.

Are The Sports Edit items authentic?

Yes, The Sports Edit is an authorised stockist of all the brands we sell, which means that all products sold at The Sports Edit are authentic.

Do you offer any discounts for first-time customers?

Yes we do, if you sign up to our newsletter via one of our pop-ups or via the link in the footer of the website, you will receive an email with a 10% off voucher code to be used on your first order. You can view all of the discounts we offer here.

Why doesn't my promo code work?

If you have a promo code and it's not being accepted at checkout it could be for one or multiple reasons; - The code has expired - The products in your basket are not included in the promotion - You are a returning customer and have already used the