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The Sports Edit Help Centre

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I'm afraid to make things fair for all of our customers, we do not price match to past/current or future sale prices. To know when our sales begin to get the best deals, make sure to sign up to our newsletter which can be found at the bottom of our w

I purchased an item at full price, it has now gone into sale. What can I do?

FAQ's

Start Your Return/Exchange

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

I recently purchased my order during sale, when should I expect my delivery?

Can I cancel my order?

Can I update my shipping address?

I have only received part of my order, where are the remaining items?

I just placed an order, can I make changes?

How do I create an account?

I have forgotten my password, what should I do?

Will I receive an order confirmation?

How will my order be packaged?

What do I do if my item is faulty?

My order failed, but the money has been taken from my account, why?

What payment methods do you accept?

How do I write a review?

Where can I find size and fit advice?

Can I pay over the phone?

When will my order arrive?

Order & Account

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Why have I not yet received my tracking link?

How do I track my order?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

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HOFF

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Asics

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Columbia

Brand Warranty's

Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

I purchased an item at full price, it has now gone into sale. What can I do?Updated 13 days ago