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The Sports Edit Help Centre

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Clear Pay, Klarna &amp; ShopPay.For more information about Klarna, please visit our&#xA0;<a href="https://thesportsedit.com/pages/about-klarna" style="text-decoration:none;">Klarna FAQs page. </a>

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Clear Pay, Klarna & ShopPay. For more information about Klarna, please visit our Klarna FAQs page.

What payment methods do you accept?

FAQ's

Start Your Return/Exchange

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

🎄 What is your extended Christmas returns policy?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

📦 Returns & Exchanges

🎄 Why is my order delayed? Christmas

🎁 What are your last Christmas shipping dates?

Can I cancel my order?

I recently purchased my order during Black Friday sale, when should I expect my delivery?

I have only received part of my order, where are the remaining items?

Can I update my shipping address?

I just placed an order, can I make changes?

How will my order be packaged?

I purchased an item at full price, it has now gone into sale. What can I do?

How do I create an account?

Will I receive an order confirmation?

I have forgotten my password, what should I do?

My order failed, but the money has been taken from my account, why?

How do I write a review?

What do I do if my item is faulty?

Can I pay over the phone?

Where can I find size and fit advice?

🛍️ Order & Account

When will my order arrive?

I recently purchased my order during sale, when should I expect my delivery?

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

How do I track my order?

Why have I not yet received my tracking link?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

🚚 Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

👟 Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

What payment methods do you accept?Updated 24 days ago