Our response time via email is within 24 hours. We're always here to help.

If you can't find the answer to your question in our FAQ section, please don't hesitate to contact us at 0203 793 0964. We're here to help!

The Sports Edit Help Centre

<p>All promo codes are to be applied to your basket or the checkout page. We are unable to honour discount codes after purchase, so make sure to not forget. If a promo code is forgotten, you will be able to use this in your next purchase.</p>

All promo codes are to be applied to your basket or the checkout page. We are unable to honour discount codes after purchase, so make sure to not forget. If a promo code is forgotten, you will be able to use this in your next purchase.

I forgot to use my welcome discount code - what can I do?

FAQ's

Start Your Return

Can I return sale items?

How long does it take to process my return?

I've lost my return label/QR code, where can I find it?

Will shipping and duties be refunded when I return an item?

Do you offer exchanges?

What is your Returns Policy?

How do I package my order for a return?

📦 Returns & Refunds

Can I cancel my order?

I have only received part of my order, where are the remaining items?

I just placed an order, can I make changes?

Can I update my shipping address?

Will I receive an order confirmation?

What do I do if my item is faulty?

How will my order be packaged?

My order failed, but the money has been taken from my account, why?

I purchased an item at full price, it has now gone into sale. What can I do?

I have forgotten my password, what should I do?

How do I create an account?

How do I write a review?

Can I pay over the phone?

Where can I find size and fit advice?

🛍️ Order & Account

Shipping & Delivery

What are your shipping options?

How do I track my order?

When will my order arrive?

Do you ship internationally?

Will I need to pay taxes or duty fees for my international order?

I recently purchased my order during sale, when should I expect my delivery?

Why have I not yet received my tracking link?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

🚚 Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

👟 Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

Are The Sports Edit items authentic?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

What payment methods do you accept?

How do I join TSE Club?

What perks can I get in TSE Club?

How do I earn TSE Club points?

How do I spend my points?

How do I use my Tier 3 Free Shipping perk?

Will my TSE Club points be refunded if I return my order?

My points have expired, can you add them back?

How much are TSE Club points worth?

When will my points expire?

Can I use my points with a discount code?

Why is my point balance 0?

I forgot to apply my reward saving to my order, can it be applied after purchase?

⭐ TSE Club FAQ's

I forgot to use my welcome discount code - what can I do?Updated 24 days ago