⭐ TSE Club FAQ's
Want to learn more about our new and improved Loyalty programme? Here we cover everything you need to know.
How do I join TSE Club?
To be a part of TSE Club, create an account and you’re in! 🎉 You’ll automatically be enrolled and gain access to your points and rewards. To create an account, or log in - follow the link below. Shopped with us before signing up? No stress. Any poin
What perks can I get in TSE Club?
Points for purchase:. Turn points into redeemable vouchers:. TSE Club Exclusive offers:
How do I earn TSE Club points?
Every shop earns you points - simple as that. Plus, keep an eye out for our Double Points Days, when you can earn twice as many points on your purchases for a limited time.✨. Always allow 30 days for points to show in your TSE Club point balance.
How do I spend my points?
Turn your TSE Club points into perks in just a few taps. Add your favourites to your basket and head to checkout. You’ll see an ‘Add discount’ button - click this, then select ‘Rewards’ from the dropdown menu. Choose how many points you’d like to red
How do I use my Tier 3 Free Shipping perk?
TSE Club Tier 3 means free shipping, every time. No minimum spend, no fuss. At checkout, your free shipping perk will automatically apply to your order 🚚. To be part of our Tier 3 Club, you just need to spend £500 or more with us within the past 1 y
Will my TSE Club points be refunded if I return my order?
Yes, your points will be refunded. Once your refund has been processed, please allow 30 days for all points to be added back into your TSE Club account. If you return part of your order, you will be refunded the split percentage of the voucher that w
My points have expired, can you add them back?
All TSE Club points expire after 1 year if not used. Unfortunately once points have expired, we are unable to reinstate them, no matter the value.
How much are TSE Club points worth?
100 points = £10 voucher. 200 points = £20 voucher. 300 points = £30 voucher. 400 points = £40 voucher. TSE Club vouchers are redeemable at checkout, and can be used against all items
When will my points expire?
Yes, all TSE Club points expire after 1 year if they’re not used, so make sure you redeem them before they expire. Once points have expired, we are unable to reinstate them back to your account, no matter the value.
Can I use my points with a discount code?
Unfortunately you cannot use TSE Club points alongside a discount code, it is one discount per order. Loyalty rewards can be applied to sale items.
Why is my point balance 0?
Sometimes your points needs a quick warm-up. If you’re logged in, and you’ve definitely placed an order within the last 12 months under your current email address, try waiting a few moments for your balance to appear, or refresh the page. If your bal
I forgot to apply my reward saving to my order, can it be applied after purchase?
Once an order has been purchased, we are unable to apply any discount. Your rewards saving will still be usable on your next purchase, so make sure not to forget!