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The Sports Edit Help Centre

<p style="text-align: center;">Sometimes your points needs a quick warm-up. If you&#x2019;re logged in, and you&#x2019;ve definitely placed an order within the last <strong>12 months</strong> under your current email address, try waiting a few moments for your balance to appear, or refresh the page.</p><p style="text-align: center;">If your balance is still showing as 0, or not what you expected, make sure that you are logged in with the correct email address.</p><p style="text-align: center;">If you&apos;re still unsure, our customer care team will be happy to confirm your point balance for you - just pop us over a message via our contact form below:</p><style>
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Sometimes your points needs a quick warm-up. If you’re logged in, and you’ve definitely placed an order within the last 12 months under your current email address, try waiting a few moments for your balance to appear, or refresh the page. If your bal

Why is my point balance 0?

⭐ TSE Club FAQ's

Start Your Return/Exchange

Can I return sale items?

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

Will shipping and duties be refunded when I return an item?

Do you offer exchanges?

What is your Returns Policy?

How do I package my order for a return?

📦 Returns & Exchanges

Can I cancel my order?

I recently purchased my order during the Christmas sale, when should I expect my delivery?

I have only received part of my order, where are the remaining items?

Can I update my shipping address?

How do I create an account?

I just placed an order, can I make changes?

How will my order be packaged?

I have forgotten my password, what should I do?

I purchased an item at full price, it has now gone into sale. What can I do?

Will I receive an order confirmation?

How do I write a review?

What do I do if my item is faulty?

My order failed, but the money has been taken from my account, why?

Can I pay over the phone?

Where can I find size and fit advice?

🛍️ Order & Account

Shipping & Delivery

What are your UK shipping options?

What are your USA / International shipping options?

How do I track my order?

When will my order arrive?

What are your EU shipping options?

Will I need to pay taxes or duty fees for my international order?

I recently purchased my order during sale, when should I expect my delivery?

Why have I not yet received my tracking link?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

🚚 Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

👟 Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

What payment methods do you accept?

FAQ's

How do I join TSE Club?

What perks can I get in TSE Club?

How do I earn TSE Club points?

How do I spend my points?

How do I use my Tier 3 Free Shipping perk?

Will my TSE Club points be refunded if I return my order?

My points have expired, can you add them back?

How much are TSE Club points worth?

When will my points expire?

Can I use my points with a discount code?

I forgot to apply my reward saving to my order, can it be applied after purchase?

Why is my point balance 0?Updated 2 months ago