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The Sports Edit Help Centre

<p>If you know that your order sadly failed, but see a transaction with your bank still, do not worry. Sometimes when an order fails, it can take a couple of working days for your bank to receive confirmation of the failed payment, so they will present the transaction as <strong>held credit</strong>. Please note this is<strong>&#xA0;not</strong> an official payment, and you will see it neutralise within the next 2-3 working days. If after this time it is still there, we would encourage you to contact your bank.</p><p>To view your order history, click below to log in/create an account:</p><style>
  .return-button {
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    color: #000;
    border: 2px solid #000;
    border-radius: 6px;
    font-size: 16px;
    cursor: pointer;
    transition: background-color 0.3s ease, color 0.3s ease;
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  .return-button:hover {
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</style><p style="text-align: center;"><a href="https://thesportsedit.com/account/register" target="_blank" rel="noopener noreferrer"><button class="return-button">&#xA0;Log in/Create Account&#xA0;</button></a></p><p><br></p>

If you know that your order sadly failed, but see a transaction with your bank still, do not worry. Sometimes when an order fails, it can take a couple of working days for your bank to receive confirmation of the failed payment, so they will present

My order failed, but the money has been taken from my account, why?

Order & Account

Return/Exchange Hub

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

I recently purchased my order during sale, when should I expect my delivery?

How do I create an account?

Can I cancel my order?

I have forgotten my password, what should I do?

Can I update my shipping address?

I just placed an order, can I make changes?

I purchased an item at full price, it has now gone into sale. What can I do?

Will I receive an order confirmation?

What do I do if my item is faulty?

How will my order be packaged?

What payment methods do you accept?

How do I write a review?

Where can I find size and fit advice?

Can I pay over the phone?

When will my order arrive?

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Why have I not yet received my tracking link?

How do I track my order?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

Shipping & Delivery

How do I earn points?

How do I redeem my points?

How do I join?

Are my Points Reimbursed When I Return an Order?

Do my loyalty points expire?

What is The Set?

How much are points worth?

How do I refer a friend?

TSE Rewards

Rewards

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Where can I find size & fit advice?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

FAQ's

Trainer Care & Lifespan Tips

Product Care & Quality Guide

My order failed, but the money has been taken from my account, why?Updated a month ago