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If you can't find the answer to your question in our FAQ section, please don't hesitate to contact us at 0203 793 0964. We're here to help!

The Sports Edit Help Centre

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">20 days after placing your order you should receive an email from us requesting to leave any feedback you may have - good or bad! You will be able to leave a review about our general service level, but also about each individual product.</span></p>

20 days after placing your order you should receive an email from us requesting to leave any feedback you may have - good or bad!

How do I write a review?

Order & Account

Return/Exchange Hub

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

I recently purchased my order during sale, when should I expect my delivery?

Can I cancel my order?

Can I update my shipping address?

I have only received part of my order, where are the remaining items?

I just placed an order, can I make changes?

I purchased an item at full price, it has now gone into sale. What can I do?

How do I create an account?

I have forgotten my password, what should I do?

Will I receive an order confirmation?

How will my order be packaged?

What do I do if my item is faulty?

My order failed, but the money has been taken from my account, why?

What payment methods do you accept?

Where can I find size and fit advice?

Can I pay over the phone?

When will my order arrive?

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Why have I not yet received my tracking link?

How do I track my order?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Where can I find size & fit advice?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

FAQ's

How do I earn points?

How do I redeem my points?

How do I join?

Do my loyalty points expire?

How much are points worth?

How do I refer a friend?

Rewards

How do I write a review?Updated 3 months ago