🎄 Why is my order delayed? ChristmasUpdated 8 days ago

If your order was purchased during the Black Friday/Christmas season, please be aware that, due to the high volume of orders during the Christmas rush, there are significant global and national shipping delays beyond our control. As a result, your order may arrive later than expected. Rest assured, we are doing everything we can to ensure your parcel reaches you as quickly and safely as possible.

Depending on how delayed your delivery is, your parcel should still arrive to you safely, and it does not mean that your parcel is lost.

If your parcel is still showing as awaiting collection by the courier, after 5 working days, do let us know via our Contact Form, and we will be here to help.

Please note, our customer care team see the same information as yourself via your tracking link and nothing more. Do check your tracking prior to contacting to answer any questions or queries you may have yourself, as this will be faster.

We sincerely appreciate your patience and understanding during this busy time.