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The Sports Edit Help Centre

<p dir="ltr" id="isPasted" style="text-align: left;"><span style="text-decoration:none;">All orders are shipped from the United Kingdom, and will take 1-2 working days to despatch. After despatch, see below for your shipping time frames.</span></p><p dir="ltr" style="text-align: center;"><span style="text-decoration:none;">We currently provide <u>standard shipping</u> via <strong>Evri</strong>. Please note, times specified exclude weekends and bank holidays.</span></p><p dir="ltr" style="line-height: 1;"><br></p><table style="width: 100%;"><thead><tr><th style="vertical-align: middle;"><h3 style="text-align: center;" id="location">Location</h3></th><th style="vertical-align: middle;"><h3 style="text-align: center;" id="courier--time-frame">Courier &amp; Time Frame</h3></th></tr></thead><tbody><tr><td style="width: 52.3883%; text-align: center; vertical-align: middle;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;">UK Standard Shipping</span></div></td><td style="width: 47.3252%; vertical-align: middle;"><div style="text-align: center;"><span id="isPasted" style="text-decoration: none;"><strong>Evri</strong> (<strong>2-4</strong> working days)</span></div></td></tr><tr><td style="width: 52.3883%; vertical-align: middle;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;">Channel Islands &amp; Northern Ireland Standard Shipping</span></div></td><td style="width: 47.3252%; vertical-align: middle; text-align: center;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;"><strong>Evri</strong> (<strong>2-4</strong> working days)<span style="text-decoration:none;" id="isPasted"></span></span></div></td></tr><tr><td style="width: 52.3883%; vertical-align: middle;"><div style="text-align: center;" id="isPasted">EU Standard Shipping</div></td><td style="width: 47.3252%; vertical-align: middle; text-align: center;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;"><strong>Evri</strong> (<strong>5-10</strong> working days)</span></div></td></tr><tr><td style="width: 52.3883%; vertical-align: middle;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;">US Standard Shipping</span></div></td><td style="width: 47.3252%; vertical-align: middle; text-align: center;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;"><strong>Evri</strong> (<strong>10-15</strong> working days)</span></div></td></tr><tr><td style="width: 52.3883%; vertical-align: middle;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;">Rest of World Standard Shipping</span></div></td><td style="width: 47.3252%; vertical-align: middle; text-align: center;"><div style="text-align: center;" id="isPasted"><span style="text-decoration: none;"><strong>Evri</strong> (<strong>10-15</strong> working days)</span></div></td></tr></tbody></table><p><br></p><p><strong>*Please allow for delays during peak sale months, such as December-January</strong></p>

This depends on your location and the shipment method you have chosen.

When will my order arrive?

FAQ's

Start Your Return/Exchange

Can I return sale items?

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

Will shipping and duties be refunded when I return an item?

Do you offer exchanges?

What is your Returns Policy?

How do I package my order for a return?

📦 Returns & Exchanges

Can I cancel my order?

I recently purchased my order during the Christmas sale, when should I expect my delivery?

I have only received part of my order, where are the remaining items?

Can I update my shipping address?

How do I create an account?

I just placed an order, can I make changes?

How will my order be packaged?

I have forgotten my password, what should I do?

I purchased an item at full price, it has now gone into sale. What can I do?

Will I receive an order confirmation?

How do I write a review?

What do I do if my item is faulty?

My order failed, but the money has been taken from my account, why?

Can I pay over the phone?

Where can I find size and fit advice?

🛍️ Order & Account

Shipping & Delivery

What are your UK shipping options?

What are your USA / International shipping options?

How do I track my order?

What are your EU shipping options?

Will I need to pay taxes or duty fees for my international order?

I recently purchased my order during sale, when should I expect my delivery?

Why have I not yet received my tracking link?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

🚚 Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Veja

Asics

Puma

Columbia

Brand Warranty's

👟 Product Care & Warranty Guide

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

What payment methods do you accept?

How do I join TSE Club?

What perks can I get in TSE Club?

How do I earn TSE Club points?

How do I spend my points?

How do I use my Tier 3 Free Shipping perk?

Will my TSE Club points be refunded if I return my order?

My points have expired, can you add them back?

How much are TSE Club points worth?

When will my points expire?

Can I use my points with a discount code?

Why is my point balance 0?

I forgot to apply my reward saving to my order, can it be applied after purchase?

⭐ TSE Club FAQ's

Location

Courier & Time Frame

When will my order arrive?Updated 2 months ago

Location

Courier & Time Frame