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The Sports Edit Help Centre

As soon as your order is purchased, we aim to pack up and despatch your order within 1-2 working days. Once the parcel is collected by the courier from our warehouse, delivery takes 2-4 working days as promised via a standard Evri shipping service. Please note, during busy sale periods, this may extend by an additional 2-3 working days. We thank you for your patience!All orders outside of the UK, your parcel will arrive between&#xA0;5-15 days.We currently provide standard shipping via Evri for all orders. Please note, times specified exclude weekends and bank holidays.*Shipping times may increase during busy sale periods, times of year such as Black Friday &amp; Christmas, or during extreme weather conditions.* Xmas

As soon as your order is purchased, we aim to pack up and despatch your order within 1-2 working days. Once the parcel is collected by the courier from our warehouse, delivery takes 2-4 working days as promised via a standard Evri shipping service. P

When will my order arrive?

Shipping & Delivery

Return/Exchange Hub

How long does it take to process my return/exchange?

I've lost my return label/QR code, where can I find it?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

I recently purchased my order during sale, when should I expect my delivery?

How do I create an account?

Can I cancel my order?

I have forgotten my password, what should I do?

Can I update my shipping address?

I just placed an order, can I make changes?

I purchased an item at full price, it has now gone into sale. What can I do?

Will I receive an order confirmation?

What do I do if my item is faulty?

My order failed, but the money has been taken from my account, why?

How will my order be packaged?

What payment methods do you accept?

How do I write a review?

Where can I find size and fit advice?

Can I pay over the phone?

Order & Account

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Why have I not yet received my tracking link?

How do I track my order?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

How do I earn points?

How do I redeem my points?

How do I join?

Are my Points Reimbursed When I Return an Order?

Do my loyalty points expire?

What is The Set?

How much are points worth?

How do I refer a friend?

TSE Rewards

Rewards

What happens if an item from my order is missing or out of stock?

I forgot to use my promo code - what do I do?

Are The Sports Edit items authentic?

Where can I find size & fit advice?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

FAQ's

Trainer Care & Lifespan Tips

Product Care & Quality Guide

When will my order arrive?Updated a month ago