Our response time via email is within 24 hours. We're always here to help!

If you can't find the answer to your question in our FAQ section, please don't hesitate to contact us at 0203 793 0964. We're here to help!

The Sports Edit Help Centre

As soon as your order is purchased, we aim to pack up and despatch your order within 1-2 working days. Once the parcel is collected by the courier from our warehouse, delivery takes 2-4 working days as promised via a standard Evri shipping service. Please note, during busy sale periods, this may take longer. Thank you for your patience!All orders outside of the UK, your parcel will arrive between 5-15 days.We currently provide standard shipping via Evri for all orders. Please note, times specified exclude weekends and bank holidays.Shipping times may increase during busy sale periods, times of year such as Black Friday &amp; Christmas, or during extreme weather conditions. Xmas

As soon as your order is purchased, we aim to pack up and despatch your order within 1-2 working days. Once the parcel is collected by the courier from our warehouse, delivery takes 2-4 working days as promised via a standard Evri shipping service. P

When will my order arrive?

Shipping & Delivery

How do I process a return? UK

How long does it take to process my return/exchange?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

Why have I not yet received my tracking link?

How do I track my order?

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

Can I cancel my order?

Can I update my shipping address?

I just placed an order, can I make changes?

I purchased an item at full price, it has now gone into sale. What can I do?

Will I receive an order confirmation?

How do I create an account?

I have forgotten my password, what should I do?

What do I do if my item is faulty?

How will my order be packaged?

What payment methods do you accept?

Where can I find size and fit advice?

Can I pay over the phone?

Order & Account

How do I earn points?

How do I redeem my points?

How do I join?

Are my Points Reimbursed When I Return an Order?

Do my loyalty points expire?

What is The Set?

How much are points worth?

How do I refer a friend?

TSE Rewards

Rewards

What happens if an item from my order is missing or out of stock?

Are The Sports Edit items authentic?

I forgot to use my promo code - what do I do?

Where can I find size & fit advice?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

FAQ's

When will my order arrive?Updated 2 months ago