Return/Exchange HubUpdated a day ago
Not the perfect fit? We offer free returns on all UK orders 📦
If you need to return your order for a refund, or a size exchange, our standard return window for all UK orders is 30 days. All items must be unworn and in a brand new condition.
You will need your original order number to hand, along with the email address used to purchase the order. You can find your order number by logging into your account, or by your checking your order confirmation email. Make sure to include a hash when entering your order number (e.g. #123456)
1. Once all the steps on the portal are complete, you will be provided your free Royal Mail return label as a QR code, or a printable label. Either download the label directly from the final page, or download from the return confirmation email that will be sent to you separately.
2. For refunds, selecting store credit will grant you an extra 10% onto the refund amount. We'll send your Store Credit through via email as an e-gift card, which you can use on our website for your next purchase.
3. For exchanges, you can select the new size you require. As soon as your return parcel arrives back to our warehouse, the new exchange order will be processed and despatched to you via free standard UK shipping. Exchanges are not provided for international orders.
4. Pack up the items you are returning in their original polybags that they arrived to you in, and all tags still attached. Remember to check the items for any damage/marks that may have occurred from trying on, or we may refuse the refund upon arrival.
FAQ's & Quick Links:
- How long does it take to process my return/exchange?
- How Do I Process an International Return?
- Do you offer exchanges?
- What Is Your Returns Policy?
- How do I package my order for a return?
- Will shipping and duties be refunded when I return an item?
Still need help? Reach out to us via our Contact Form