How do I package my order for a return?Updated 8 months ago
1. Pack up the items you are returning in their original polybags/boxes that they arrived to you in, and all tags still attached. Pack up the items within the original The Sports Edit mailer bag, seal and attach your return label.
2. When returning trainers/shoes, the shoebox must be treated with care as part of the product. Please pack up the shoebox in the original cardboard box the order arrived to you in.
We are not provided with new boxes by the brands for resale, so if the shoebox is returned to us damaged, your refund will be refused. A damaged shoebox can consist of any of the following reasons:
- Return label stuck directly onto the shoebox
- Rips/tears from accessing the trainers
- Removed stickers of the trainer size information
- Holes/dents from the return shipment
3. Please note that you are responsible for adequately packaging your returned items. The Sports Edit reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and the refund will not be processed.
- Hangtags, labels, dust bags, and any other designer labelling should not be removed.
- If goods are damaged, soiled, show signs of wear and tear, or returned without original labels, we will refuse the refund upon arrival.
- Socks and knickers/briefs are not eligible for return for hygiene reasons.
- Water Bottles are not eligible for return for hygiene reasons
- Footwear must be tried on with clean socks, and should only be tried on indoors, in a clean environment to check the size, and the feel of the shoe. Shoes must be returned unmarked, returned in its original box and packaging. See above for shoebox return information.
- When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked item.
- Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.