Our response time via email is within 24 hours. We're always here to help.

If you can't find the answer to your question in our FAQ section, please don't hesitate to contact us at 0203 793 0964. We're here to help!

The Sports Edit Help Centre

VEJA does not offer a warranty for their products. Our standard 30 day return window applies. As soon as you receive your trainers, we recommend doing a thorough inspection to ensure that the condition is as expected prior to wearing them. If you do discover any defects or anything of concern, you can submit a return via our <a href="https://thesportsedit.com/pages/faq?hcUrl=%252Fen-US%252Freturnexchange-hub-46999" target="_blank" rel="noopener noreferrer">Return Portal</a>, and our team will review.Once the trainers have been worn, they are no longer within their return window, and are illegible to be returned for a refund.<style>
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</style> <a href="https://thesportsedit.com/pages/faq?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">&#xA0;<button class="return-button">&#xA0;Returns Hub</button></a> FAQ&apos;s &amp; Quick Links:<ul><li style="color: rgb(44, 130, 201);"><a href="https://thesportsedit.com/pages/faq?hcUrl=%252Fen-US%252Ftrainer-care-and-lifespan-tips-1526034">What are your Trainer Care &amp; Lifespan Tips?</a></li></ul>

VEJA does not offer a warranty for their products. Our standard 30 day return window applies. As soon as you receive your trainers, we recommend doing a thorough inspection to ensure that the condition is as expected prior to wearing them. If you do

Veja

👟 Product Care & Warranty Guide

Brand Warranty's

Start Your Return

Can I return sale items?

How long does it take to process my return?

I've lost my return label/QR code, where can I find it?

Will shipping and duties be refunded when I return an item?

Do you offer exchanges?

What is your Returns Policy?

How do I package my order for a return?

📦 Returns & Refunds

Can I cancel my order?

I have only received part of my order, where are the remaining items?

I just placed an order, can I make changes?

Can I update my shipping address?

Will I receive an order confirmation?

What do I do if my item is faulty?

How will my order be packaged?

My order failed, but the money has been taken from my account, why?

I purchased an item at full price, it has now gone into sale. What can I do?

I have forgotten my password, what should I do?

How do I create an account?

How do I write a review?

Can I pay over the phone?

Where can I find size and fit advice?

🛍️ Order & Account

Shipping & Delivery

What are your shipping options?

How do I track my order?

When will my order arrive?

Do you ship internationally?

Will I need to pay taxes or duty fees for my international order?

I recently purchased my order during sale, when should I expect my delivery?

Why have I not yet received my tracking link?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

🚚 Shipping & Delivery

Trainer Care & Lifespan Tips

On Running

HOKA

Salomon

Nike

Adidas

New Balance

HOFF

Asics

Puma

Columbia

What happens if an item from my order is missing or out of stock?

I forgot to use my welcome discount code - what can I do?

Are The Sports Edit items authentic?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

What payment methods do you accept?

FAQ's

How do I join TSE Club?

What perks can I get in TSE Club?

How do I earn TSE Club points?

How do I spend my points?

How do I use my Tier 3 Free Shipping perk?

Will my TSE Club points be refunded if I return my order?

My points have expired, can you add them back?

How much are TSE Club points worth?

When will my points expire?

Can I use my points with a discount code?

Why is my point balance 0?

I forgot to apply my reward saving to my order, can it be applied after purchase?

⭐ TSE Club FAQ's

VejaUpdated 2 months ago