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The Sports Edit Help Centre

Have a question about your The Sports Edit order, a return or perhaps about when a product is coming back into stock? Find all the answers here in Help Centre.

The Sports Edit Support & FAQ

Return/Exchange Hub

How long does it take to process my return/exchange?

How do I process an international return?

Do you offer exchanges?

What is your Returns Policy?

Will shipping and duties be refunded when I return an item?

How do I package my order for a return?

Returns & Exchanges

Can I cancel my order?

Can I update my shipping address?

I just placed an order, can I make changes?

I purchased an item at full price, it has now gone into sale. What can I do?

Will I receive an order confirmation?

How do I create an account?

I have forgotten my password, what should I do?

What do I do if my item is faulty?

How will my order be packaged?

What payment methods do you accept?

Where can I find size and fit advice?

Can I pay over the phone?

When will my order arrive?

Order & Account

Why have I not yet received my tracking link?

How do I track my order?

What are your UK shipping options?

What are your EU shipping options?

What are your USA / International shipping options?

Will I need to pay taxes or duty fees for my international order?

Do you ship to PO Boxes, or Military addresses (BFPO/APO/FPO)?

Shipping & Delivery

How do I earn points?

How do I redeem my points?

How do I join?

Are my Points Reimbursed When I Return an Order?

Do my loyalty points expire?

What is The Set?

How much are points worth?

How do I refer a friend?

TSE Rewards

Rewards

What happens if an item from my order is missing or out of stock?

Are The Sports Edit items authentic?

I forgot to use my promo code - what do I do?

Where can I find size & fit advice?

Do you offer any discounts for first-time customers?

Why doesn't my promo code work?

FAQ's

The Lifespan of Your Trainers

Knowledge About Your Product

Need to know how to return your item? Find all return and exchange information here.

Everything you need to know about managing your orders and account settings

Find out about your delivery, and shipping options here.

Have a question for us? See here for the answers to all your frequently asked queries.

Curious about product lifespan or need size guides? Find all the details here.